Refund and Returns Policy

We want you to be happy! However, please note, colors can vary slightly due to your monitor’s resolution and/or display settings. There is minimal photo editing so as to remain as true to their actual color as possible. Refunds will not be given due to slight color variations.

Our refund and returns policy lasts 14 days from receipt of the item(s). If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

Shipping charges are not refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items

To complete your return, send a message via the contact me link with the reason for a refund. You’ll then receive an approval from us via email with further instructions.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days, minus shipping fees.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@blacksheepcreations.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@blacksheepcreations.net and we will respond with instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, package and mail to: 

Black Sheep Creations, LLC
75 Whippoorwill Pl
Zion Crossroads, VA 22942

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, so tracking numbers/insurance is strongly encouraged.

Need help?

We want your entire experience with us to be enjoyable! If you are unhappy in any way, please Contact Us and we will work with you to make sure you're happy. Thank you for visiting our site and happy shopping!

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I'd be happy to help you with some frequently asked questions! Check out the answers below:
How long will it take to get my order?

All orders are made-to-order and WILL take up to two weeks to create from the date of purchase. Potentially less, depending upon the time of year.


The two weeks timeframe does not include shipping.

How will I know when my order has shipped?

We will send an email with your tracking number when your item has shipped.

Why don't the colors look the same?

Colors can appear different in person because of the settings on the screen or monitor. Photos are only lightly edited to ensure what you receive is as close to the picture as possible.

Also, wood products will have natural variances due to grain patterns, knots, and crevices.

NO returns, refunds, or exchanges are accepted because of color or wood variances.

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